Frequently Asked Questions

If you don’t see your question here, please reach out — we’re happy to help.📧 hello@riseandhealpsychotherapy.ca

Getting Started

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A 50-minute session provides the perfect balance — enough time to explore deeply without emotional fatigue. The remaining 10 minutes are used for note-taking and reflection. Longer sessions (75–90 minutes) can be arranged upon request.

Therapy works best when it’s consistent:

  • Weekly: Builds trust and momentum, especially at the beginning.
  • Bi-weekly: Allows time to apply new insights and tools.
  • Monthly: Ideal for maintenance and continued growth.

Together, we’ll find a rhythm that fits your needs and lifestyle

Absolutely. Feeling nervous is completely natural — starting therapy means you’re doing something brave and new. Our sessions are a safe, judgment-free space where you can bring all your feelings, including uncertainty or fear. Taking that first step shows courage, not weakness.

Not at all. Our goal is to make therapy accessible and equitable for everyone. Whether you pay the full fee or a sliding-scale rate, you’ll receive the same compassionate, professional care.

Learn More

very person’s journey is different. Some begin noticing changes after 3–5 sessions; others prefer ongoing therapy for deeper growth. We’ll discuss your goals and tailor the duration to your needs.

Booking & Fees

You can book a free consultation through our online booking system (Jane) or by emailing hello@riseandhealpsychotherapy.ca. The consultation helps ensure we’re a good fit before starting therapy.

  • Individual Therapy (50 minutes): $150 CAD
  • Sliding scale: Available upon request
  • Free consultation to explore fit and options

Wondering about cost?
Learn more about our affordable therapy options

We require 24 hours’ notice to cancel or reschedule a session.
Cancellations made with less than 24 hours’ notice are charged the full session fee. We understand life happens — please reach out if something unexpected comes up.

Many extended health insurance plans cover psychotherapy provided by a Registered Psychotherapist or Registered Psychotherapist (Qualifying) with the CRPO.

Coverage varies by provider, so we recommend confirming directly with your insurance company. Receipts are provided after each session for reimbursement.

Teletherapy (Online Therapy)

All sessions are conducted online using secure, PHIPA-compliant platforms. You can attend sessions from the comfort of your home or any private space with a stable internet connection.

Sessions are hosted through secure, encrypted telehealth platforms that meet privacy and confidentiality standards in Ontario.

We follow strict privacy guidelines under PHIPA and CRPO standards. Platforms are encrypted, and your personal information is stored securely. We also recommend using a private space and secure internet connection during sessions.

Confidentiality

Yes. Everything shared in therapy is confidential and protected by law, with a few exceptions related to safety and legal requirements.

Confidentiality may be broken only if required by law, including situations involving:

  • Risk of serious harm to yourself or others
  • Suspected abuse or neglect of a child, elder, or vulnerable person
  • Court orders or legal obligations

These limits will always be discussed clearly and respectfully.

Emergencies

Rise and Heal Psychotherapy is not a crisis service.
If you are in immediate danger or need urgent support, please contact one of the following:

📞 Talk Suicide Canada: 1-833-456-4566
💬 Text: 45645 or CONNECT to 686868 (Kids Help Phone)
🚨 Call 911 or go to your nearest emergency department

You don’t need to have everything figured out before reaching out.
We’re here to help.

📧 hello@riseandhealpsychotherapy.ca
🌿 [Book a Free Consultation →]

Take the First Step Toward Healing

You don’t need to have everything figured out. Reaching out is already a powerful step forward.

Contact Us

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Rise and Heal Psychotherapy is not a crisis service.
If you are in crisis or need immediate support:

  • Talk Suicide Canada: 1-833-456-4566
  • Text 45645 or CONNECT to 686868 (Kids Help Phone)
  • If you are in immediate danger, call 911 or go to your nearest emergency department.

Contact Us

© 2026 Rise and Heal Psychotherapy.
Urvashi Mendpara, Registered Psychotherapist (Qualifying)
Practicing under supervision of a Registered Psychotherapist in good standing with the CRPOProviding secure, PHIPA-compliant online therapy across Ontario